Warranty Info

LIMITED WARRANTY - Bullet DVR Product Line: The Bullet system, including parts and accessories, is warranted against defects in material or workmanship as follows:

  • LABOR: For a period of 90 days from the date of purchase, if this product is determined to be defective, Bullet DVR will repair or replace the Product, at its option, at no charge. After the warranty period, you must pay for all labor charges.
  • PARTS: In addition, We will supply, at no charge, new or rebuilt replacements in exchange for defective parts for a period of one (1) year.

LIMITED WARRANTY - All Other Product Lines: All other product lines, including parts and accessories, are warranted against defects in material or workmanship as follows:

  • Axial Video Systems warrants for 180 days from the date you purchased your product that it's products will be free from defects in material and workmanship.
  • Warranty service on all products will be handled directly by the manufacturer. Let Axial Video know you have a warranty claim and we will provide you with a proof of purchase and put you in direct contact with the specific manufacturers warranty servicing channel.

USED ITEMS: All used / demo items carry a 30 day warranty valid from date of purchase and are guaranteed to be in working order at the time of purchase. We will replace the item with an equivalent or refund your full purchase amount if it is determined that the item was not damaged after purchase. No returns for used items.

REFUNDS: Refunds do not cover shipping / handling charges and a 10% re-stocking fee will be charged on all new item returns. No refunds after 15 days.

GENERAL TERMS: Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the unit is within the Warranty period must be presented to obtain warranty replacement or service. Warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of, or to any part of the Product, including the cabling. Warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than a facility authorized by Axial Video to service the Product. This warranty is invalid if the factory applied serial number has been altered or removed from the Product.

DISCLAIMER: REPAIR OR REPLACEMENT AS PROVIDED UNDER WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. AXIAL VIDEO SYSTEMS SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

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