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Terms & Conditions

Shipping Information:
Shipping on in-stock items will be performed within two working days of the order being placed. All other items will ship as noted in product description. All shipping will be via UPS Ground or USPS Priority Mail. We reserve the right to use alternate shipping methods and/or service level if we determine that it will be better suited to the products being shipped and the location being shipped to.

General Terms:
All sales to residents of the state of California are subject to 8.5% sales tax. All other purchases are non-taxable. All sales are limited to the USA (all territories included) and Canada at present. Prices listed DO NOT include shipping and handling charges (except as noted on specific items). Prices and specifications subject to change without notice.

Product Returns & Refunds:
Anything you are not completely satisfied with can be returned for a full refund of the entire purchase price less a 10% restocking fee within 15 days after purchase as long as the product is still in "brand new" condition. Please contact us for authorization before returning any product. Sorry, but we cannot reimburse original or return shipping charges on refunds.

Exchanges and Defective/Damaged/Lost Merchandise:
We reserve the right to replace damaged/lost item(s) with equivalent item(s), or to issue a refund for that item at our discretion. Warranty service on all Twenty20 products will be handled directly with the manufacturer. Return of all defective merchandise to us may only be done after obtaining authorization to do so. If merchandise was damaged in shipment, contact us and the shipper immediately to file a damage claim. IMPORTANT NOTE: Do not discard packaging or any contents until inspection is completed by the carrier or your claim can be refused.

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